Privacy Policy

This Privacy Policy is effective as of October 1st, 2024.

revised in 2024*

1. INFORMATION COLLECTED:



• We will collect personal information of the user. While some user information must be mandatorily provided, others are optional and certain portions of the information will remain private and some will be displayed to other users.
1. Certain mandatory information will be collected at the time of registration/login on the App which is required to enable the user to login to the App and for us to: (i) verify the user’s identity; (ii) determine the user’s eligibility for taking loans using, inter alia, our proprietary technology and such additional rules that may be determined by: (a) us; and (iii) safeguard against illegal activities like fraud, cheating, misappropriation, etc.
2. We collect personal information, that includes any information concerning the personal or material circumstances of an identified or identifiable User, e.g. name, e-mail address, gender, date of birth, postal address, phone number, a unique login name, password, password validation, marital status, family details, business information and other details shared via application form or via email or via any other medium. It can also include information such as username, account number, password and any other personally identifiable information. While you can browse some sections of our website without being a registered member as mentioned above, most activities (such as availing of loans and other financial services on the App) requires registration and for you to provide the above details. We will indicate the mandatory and the optional fields against the information requested from you. You always have the option to not provide your personal information by choosing not to use a particular service or feature on the Platform.
3. To use the facilities and services available on the App, the user may be required, from time to time, to provide certain additional personal information after registration on the App, which information shall be collected only upon receiving the user’s consent
   
   

2. METHOD AND MANNER OF USE OF USER INFORMATION



1. When a applicant details logs in to the system, we will utilize the information provided by the user to perform a one-time retrieval of their credit report from credit bureaus and identity verification services by collecting the OTP which is being sent from Techfino to customer. This process aims to assist banks and other financial institutions in evaluating the user's loan request within the broader context of their complete financial situation. The objective is to provide a comprehensive overview of the user's financial profile to facilitate a more informed assessment by lending institutions.
2. We will also use the user information to enable activities and transactions that need to occur during the process of lending, such as:
   
   • Generating and maintaining User profiles on the App;
   • Provide personalized features;
   • Aiding financial services organizations to provide better services;
   • Maintaining regular communications with the user concerning transactions the user initiates, such as requesting information or assistance, submitting a loan request, making payments.
   • Modifying the App from time to time to cater to the user’s interests;
   • Providing the App and the functions and features therein, efficiently;
   • Preserve social history as governed by existing law or policy;
3. You acknowledge that you are licensing us to use, modify, display, distribute and create new material from the information you provide You acknowledge that you are licensing us to use, modify, display, distribute and create new material from the information you provide through the App to render certain services on the App. By providing such information, you automatically agree, or promise that the owner of such information has expressly agreed to allow or license, as the case may be, us to use the information in the manner set out in this Privacy Policy, without the payment of any fees. We may, to the extent permitted by law, also use, license, reproduce, distribute disclose, and aggregate, non-personally identifiable information that is derived through your use of the App and you hereby provide consent for the same.
   
   



3. SHARING OF INFORMATION



• We will not use user information for any purpose other than regarding the App. Techfino Capital Private Limited will not rent, sell or share user information and will not disclose any of the user’s personally identifiable information to third parties, unless:
• it is regarding the services being rendered through the App;
• it is a case of special circumstances such as compliance with court orders, requests/order, notices from legal authorities or law enforcement agencies compel us to make such disclosure
  
  

4. INFORMATION SECURITY



1. The information provided by the user is stored in access controlled facilities with restricted access. User Information transmitted over the internet is protected with encryption, using the Secure Socket Layer (SSL) or equivalent protocols.
2. If a password is used to help protect user accounts and account information, it is the responsibility of the user to keep the password confidential. You must ensure that you always log out, before sharing the device with a third party and it is advised that the user utilize a service to protect access to the user’s Device.
3. We shall use generally accepted industry standards to protect the user information submitted to us, both during transmission and upon receipt. However, please be advised that, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, even though we strive to use commercially acceptable means to protect user information, We cannot guarantee its absolute security and your use of the App is at your sole risk and discretion. We also cannot warrant that such user information may not be misused in the event our safeguards and protocols are breached by a malicious third-party. Further, we are not liable to nor can we fully control the actions of other users with whom you may choose to share your information.
4. The collection, usage, and sharing of User information by Techfino Capital Private Limited shall be in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and other applicable laws.
   
   

5. PROCEDURE FOR CORRECTING INACCURACIES IN THE INFORMATION



• The user may correct or update any information online. In the event of loss of access details, the user may retrieve the same or receive new access details by sending an e-mail to: customercare@Techfino.in
  
  

6. GRIEVANCE OFFICER

• In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of our Grievance Officer are provided below:


• Name: Braja Kishore Sahu
• Address: Techfino Capital Pvt. Ltd., 1st floor, Smartworks DSR Technoqube, varthur road, Bengaluru, Karnataka - 560037
• Phone: +91 9090505696
• Email: grievance@Techfino.in