Regulatory
Preamble
As per the Fair Practices Code adopted by the Board of Directors of Techfino Capital Private Limited (TCPL), a Grievance Redressal Procedure is being outlined as below.
Grievance Redressal Procedure of TCPL
The customer can approach any of our service touch points given below to register a complaint and expect a response within defined time period from complaint registration.
Service Touch points are as below
Phone:
Customer can call our phone number 08069474744 between 09.00 AM to 06:00 PM, Monday to Friday and 10.00 AM to 03:00 PM on Saturdays, except on public holidays.
Email:
Customers can write to us at customercare@Techfino.in for complaints related to Loans
Letter:
Customers can write to us at
Techfino Capital Private Limited
1st floor, Smartworks, DSR Technocube
varthur road, Bengaluru - 560037
Karnataka.
While communicating the customer is requested to clearly mention the following
Loan Account number
Full name of the borrower
Contact details (mobile / email ID) of the borrower
Preferred time to contact
Escalation Matrix
In case the customer does not receive a response within 14 working days or if the customer is dissatisfied with the response received from the Company, customer may escalate the complaint to the next level as indicated below.
Primary Level:
If the customer is not satisfied with the resolution received from above channels, or if the customer does not hear from us in 14 days, the customer can write to the Nodal Officer Mr. Braja Kishore Sahu at customercare@Techfino.in.
Customers are required to quote the complaint reference number provided their earlier interaction, along with their loan account number to help us understand and address their concerns.
An assurance is given to the customer that he would receive a response within 14 business days and due efforts will be taken to resolve the complaint well before that.
Secondary Level:
If the customer is not satisfied with the resolution received or if the customer does not hear from us in 30 days, then he may escalate his grievance to the regulator at the below address:
General Manager,
Reserve Bank of India,
Consumer Education and Protection Department,
0/3/8, Nrupthunga Road, Bengaluru-560 001
Phone: +91 80 2227 8119
Fax: +91 80 2223 7874
Preamble
As per the Fair Practices Code adopted by the Board of Directors of Techfino Capital Private Limited (TCPL), a Grievance Redressal Procedure is being outlined as below.
Grievance Redressal Procedure of TCPL
The customer can approach any of our service touch points given below to register a complaint and expect a response within defined time period from complaint registration.
Service Touch points are as below
Phone:
Customer can call our phone number 08069474744 between 09.00 AM to 06:00 PM, Monday to Friday and 10.00 AM to 03:00 PM on Saturdays, except on public holidays.
Email:
Customers can write to us at customercare@Techfino.in for complaints related to Loans
Letter:
Customers can write to us at
Techfino Capital Private Limited
1st floor, Smartworks, DSR Technocube
varthur road, Bengaluru - 560037
Karnataka.
While communicating the customer is requested to clearly mention the following
Loan Account number
Full name of the borrower
Contact details (mobile / email ID) of the borrower
Preferred time to contact
Escalation Matrix
In case the customer does not receive a response within 14 working days or if the customer is dissatisfied with the response received from the Company, customer may escalate the complaint to the next level as indicated below.
Primary Level:
If the customer is not satisfied with the resolution received from above channels, or if the customer does not hear from us in 14 days, the customer can write to the Nodal Officer Mr. Braja Kishore Sahu at customercare@Techfino.in.
Customers are required to quote the complaint reference number provided their earlier interaction, along with their loan account number to help us understand and address their concerns.
An assurance is given to the customer that he would receive a response within 14 business days and due efforts will be taken to resolve the complaint well before that.
Secondary Level:
If the customer is not satisfied with the resolution received or if the customer does not hear from us in 30 days, then he may escalate his grievance to the regulator at the below address:
General Manager,
Reserve Bank of India,
Consumer Education and Protection Department,
0/3/8, Nrupthunga Road, Bengaluru-560 001
Phone: +91 80 2227 8119
Fax: +91 80 2223 7874
Grievance Redressal Procedure of Avanse
Great services help companies to drive the customer acquisition, retention and service efficiency. In line with the said philosophy, the Company follows a four (4) tier approach for redressal of customer grievances, as detailed below:
Service Touch points are as below
Name:
Mr. Gaurao Patil
Designation:
Sr. Vice President
Phone:
Customer can call our phone number 0226-859-9999 between 09.00 AM to 06:00 PM, Monday to Friday and 10.00 AM to 03:00 PM on Saturdays, except on public holidays.
Email:
Customers can write to us at wecare@avanse.com for complaints related to Loans
Letter:
Customers can write to us at
Avanse Financial Services Limited
001 & 002 Fulcrum, A Wing,
Ground Floor, Sahar Road,
Next to Hyatt Regency,
Andheri (East)
Mumbai – 400 099, Maharashtra
While communicating the customer is requested to clearly mention the following
Loan Account number
Full name of the borrower
Contact details (mobile / email ID) of the borrower
Preferred time to contact
Grievance Redressal Procedure of Godrej Finance Limited.
Great services help companies to drive customer acquisition, retention, and service efficiency. Please find GRO details below
Service Touchpoints are as follows:
Name:
Ankit Gupta
Phone:
Customer can call our phone number +91 8657764527
Email:
nodalofficer@godrejfinance.com
Address:
Address: Godrej Finance Limited, 9th Floor, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India
While communicating the customer is requested to clearly mention the following
Loan Account number
Full name of the borrower
Contact details (mobile / email ID) of the borrower
Preferred time to contact
Grievance Redressal Procedure of Bajaj finserv Limited.
Great services help companies to drive customer acquisition, retention, and service efficiency. Please find GRO details below
Service Touchpoints are as follows:
Name:
Mr. Manish Bhargav
Customer can call our phone number 022 41803901 between 09.00 AM to 06:00 PM, Monday to Friday and 9:30 am and 5:30 pm on Saturdays, except on public holidays.
Email:
grievanceredressalteam@bajajfinserv.in
Address:
Address: 6th Floor Bajaj Finserv Corporate Office, Off Pune-Ahmednagar Road, Viman Nagar, Pune - 411014
While communicating the customer is requested to clearly mention the following
Loan Account number
Full name of the borrower
Contact details (mobile / email ID) of the borrower
Preferred time to contact
In accordance with Clause 2.1(e) of the Avanse Addendum II and Paragraph 11 of the DLG Guidelines, we hereby notify all those whom it may so concern, that the portfolio outstanding as on 31st December, 2024 under the Arrangement with Avanse is INR 60.32 lakhs.